Risk Free Purchase

We want you to feel safe as you are shopping at our Unbroken Fitness web shop.  Therefore, we are giving you all the necessary information so you could feel that way. If you feel like we didn’t provide enough information about something you consider important, feel free to contact us by e-mail (support@unbrokenfintess.eu) or by clicking “contact us.” We at Unbroken Fitness wish you a lot of success in your training and life, and a pleasant shopping experience.

 

Overview

Here you can find all the most important information about payment methods and security of payment, about delivery and shipping rates.

For more information, we refer you to read the following:

Return Policy

Privacy Policy

Terms Of Service

 

Payment methods and security

We offer you to choose between two well-known and secure payment services – PAYMILL (credit and debit card payment) and PayPal. This way, we covered all popular payment methods and enable you to make your experience in dealing with us easy and secure.

When dealing with online sales, security of payment plays an extremely important role. That is why we took it seriously, and entrusted the payment process fully to a third party, i.e. proven payment services PAYMILL and PayPal. The most advanced technology and their extensive experience in conducting online transactions make these two services completely safe.

Those who wish to read more about security of payment we refer you to the following links:

PAYMILL: https://www.paymill.com/en/security

PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-security

 

This web store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

What is PCI DSS Compliance?

 The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

 

If you want to carry out a purchase, and you are out of Europe, then you can do it only through PayPal. Payment by credit or debit card is only possible if you are situated in Europe.

All prices on the site are expressed in Euros (€). The prices on the web shop are final prices, which means there are no additional fees. The only additional cost is the corresponding cost of delivery, which is added to the product price. There could be additional fees for shipment outside of the EU, through customs, and in that case the buyer covers that additional cost.

 

Where we deliver and what are the costs?

Although we are situated in Europe and sell primarily in the European market, we deliver our products worldwide. Wherever you order from, we will deliver.

For all countries of the European Union the total cost is the price of the product and shipment fee. Besides that, there are no additional charges.

Total price for EU customers = product price + cost of delivery

 

When delivering products outside of the European Union, some additional fees are possible depending on the laws of the country to which the product is being delivered, for example costs of customs. In that case, Unbroken Fitness is not responsible for the additional fees, the additional costs are covered by the customer.

Total price for customers outside the EU = product price + cost of delivery + additional fees

 

Shipping fees (cost of delivery)

* FREE SHIPPING on all orders over 69€ (valid only for: EU 1, EU 2, EU 3 & REST OF EUROPE 1)

The weight of a t-shirt (including the packaging) is approximately 0,25 – 0,3 kg. The weight of a weightlifting straps/wrist wraps is 30 - 35 g.

 

How long does it take to deliver a product?

We ship the product the same day that you placed your order, or latest the first working day after you placed your order. The time required for delivery varies depending from where you ordered. As a general rule, the delivery time for EU customers is 4-8 days.

For customers outside the EU, the delivery time can be more than 7 days, although the usual delivery time is 4-10 days. In short, the closer you are geographically to Croatia, where the headquarters of Unbroken Fitness are, the shorter the delivery time will be.

 

Invoicing

The customers will be notified by e-mail of their successful purchase.

It is our policy that we include the invoice with the package together with the purchased products. Every package will contain two invoices – in Croatian and English.

The first invoice is the original invoice issued according to Croatian laws, where the headquarters of Unbroken Fitness are. The original invoice is on Croatian and the prices are expressed in HRK (Croatian currency), as the Croatian law requests it. Below the price in HRK, you will find the price in EUR, which will always be equal to the prices found on our web shop. Please note, any payment towards Unbroken Fitness will be made in EUR.

With the original invoice, issued according to Croatian laws, you will receive an invoice in English, in which the prices will only be expressed in EUR.

Both invoices contain all the essential information about the company, including the headquarter address, contact information, and VAT ID.

Customers from Croatia will not receive an English invoice.

For any questions regarding invoices please contact us at support@unbrokenfintess.eu.

 

Benefits that we offer

  • Free Shipping in the European Union for every order above 69 € (in Croatia free shipping for orders above 15€),
  • Surprise gift for every order above 100 €,
  • Possibility to return or exchange of ordered products.

 

Return and exchange policy

We want you to feel secure about making the right purchase. Because of that, we offer the possibility to return or exchange of your ordered products.

  • In order to obtain the right for a refund or exchange, please contact us via e-mail (support@unbrokenfitness.eu) within 14 days. The 14-day deadline starts with the day that you receive your product. To complete your return/exchange, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse any refund of returned products only if there are visible signs of wearing, washing, or any kind of damage.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@unbrokenfitness.eu and send your item to:

Unbroken Fitness d.o.o.
Ladislava Kralja 20
40000 Cakovec 
Croatia

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Refunds (in case you decide not to exchange your product) will be paid on the account from which you made your purchase.

 

Size Chart

T-shirt/tank top sizes are determined by measuring the width and length. To know your size, get one shirt that feels right for your body. If it fits perfectly and comfortably, it’s the best guide for you. Lay your shirt on a flat surface and get a tape measure.

The width is the chest measurement. It is measured across the shirt’s body, just below the armpits. The length, on the other hand, is measured from the top of the shoulder to the bottom.

The next step is to compare your desired measures (width and length) with the size chart, which shows the measures of our shirts. Please consider the fact that the expressed sizes are measured before washing. Note that the shrinkage of the width is a maximum of 3%, and a maximum of 5% of the length.